Job Title

Internal Sales Support Executive

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Job Description


  1. To achieve and exceed all agreed sales targets and KPI’s.
  2. Proactively target, recruit and enable new End-User customers to generate new revenue streams and assist field sales team by making end-user appointments on their behalf.
  3. Protect and grow any existing MSP/ISP partner business, where assigned.
  4. Day to day internal management of partners and end-user accounts to qualify, maintain and log all opportunities and pass to external sales as required.
  5. Assist the sales team with forecasting and pipeline management to meet short and

medium-term business plans.

  1. To liaise with the Commercial Director/Manager to pass accurate and timely information.
  2. Establish Utopia as the primary supplier of IT technology equipment and services to

existing and new partners/end-users.

  1. Manage effectively the Utopia proposition and work pro-actively to generate new business.
  2. Accurately update of internal IT systems with details of all customer contacts/activities.
  3. React responsively and in a timely manner to customer queries and issues.
  4. Develop and maintain good and effective working relationships with all internal/external


  • Business and financial acumen.
  • Excellent communication skills and able to work to very tight deadlines, as part of a team or on an individual basis.
  • Strong organizational skills with the determination and dedication to meet objectives and get the job done.
  • Delivery focused, able to work calmly & effectively under pressure to tight deadlines.
  • Able to work effectively on a number of issues at one time and manage constantly changing priorities and commitments.
  • Able to plan and manage own time effectively and make decisions on a day to day basis with minimal supervision.
  • A self-starter who displays initiative, drive and enthusiasm.
  • Knowledge and ability with Microsoft Office programs is required


  • An understanding of IT technologies including but not limited to Networking, Storage, Data Security and Software based solutions is desirable.
  • Any formal IT industry qualifications such as ITIL would be seen as advantageous and desirable
  • History of selling high value technical solutions
  • Knowledge of branded vendor solutions such as Cisco, Huawei, ZTE, HP, etc. would be advantageous

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